T’s & C’s

Email and Enquiries

I aim to respond to emails, voicemails and website enquiries within 48 hours (weekends and bank holidays not included).

Rescheduling / Cancelling an Appointment

When you book an appointment I block that time out of my diary solely for you. This means that time cannot be offered to anyone else. As a result, any appointments which are cancelled, rescheduled or missed with less than 48 hours’ notice may be charged for in full. Understandably if you’re late for your appointment you lose that time as I cannot run into someone else’s appointment time. Of course things happen so if you have an emergency, I’ll do my best to work around it.

Should you cancel/reschedule at short notice twice, payment will be required in advance of any future sessions you book.

In the unlikely event that I have to reschedule your appointment I will give you as much notice as possible.

Payment

Payment is usually by bank transfer or credit/debit card.

Payment can be made on the day of your appointment if you book individual sessions. If you are investing in a package payment is due on the day of your first session. It is also possible to split the payment of your package over a couple of months. Details of this will be discussed when you book.

Extra Support phone calls

I will take calls when I can, but understandably there will be times when I may not be able to take your call straight away. Please leave me a voicemail or message me so I know when’s good to call you back. I aim to respond to support calls ASAP, however this will very much depend on my schedule. In most cases calls will be responded to within 24 hours (weekends and bank holidays not included).

Refund / Cancellation Policy

My goal is always to provide the best service for my clients and help them achieve their desired results. Should you be dissatisfied for any reason with your program/sessions please let me know so I can address the situation. Refunds cannot be given for treatments already taken. For prepaid packages/programs any refund given will be solely at my discretion, taking into account the circumstances of the refund request. Any refund given will incur an administration fee.

It’s important to appreciate this is a two way working relationship. I commit to providing you with the best possible service. You in turn need to commit to your part too. You will be required to make changes e.g. to mind-set, lifestyle, diet, self-talk, routine etc. If you do not do your side of things I cannot be responsible if you are then dis-satisfied with the results you achieve.

Monthly rolling programmes can be cancelled/changed with one months’ notice.